Fulfillment, Returns and Exchanges
Orders are shipped within three working days of receipt. Most orders are shipped via USPS Priority Mail, UPS or FedEx. Shipping charges range from $8.99 to $19.99 for standard items and $39.99 to $59.99 for bulk or heavy items. Shipping costs are calculated at checkout.
Returns and Exchanges
All sale items are final sale and not eligible for online returns. Stetson hats are subject to a 10% restocking fee for exchanges and returns. For all non-sale purchases, we have a 30 day return window. Are we tracking this to the day? No. Is sooner better? Always. You get your money back faster and we get the product back on the rack. This is why we make life easier by providing you with a prepaid return label with every order, please email us at firstname.lastname@example.org to let us know you'd like to return your order and we will send you your return label via email! We are a small, family-owned business run by a handful of fun, reasonable humans. We will do everything in our power to make things right. We just ask a few things of you: please don't use or wear the item and please return it in the same condition in which you received it. Once we receive your return, you will receive an email stating your item has been refunded. Please allow 7-10 business days for the refund to be credited to your method of payment.
For all other questions or requests, please email us at email@example.com and we'll do our best to answer them. Thank you for shopping with us!